Labour politicians meet health board over problems at Ysbyty Ystrad Fawr
The £172m hospital in Ystrad Mynach opened its doors in November 2011, but the public have yet to take the hospital to their hearts citing a number of problems.
Issues that have been raised to Mr David and Mr Cuthbert include a lack of adequate signs outside and inside the hospital, inadequate nurse coverage of the individual bedrooms, poor catering and organisational problems.
As a result of the complaints, the two met with senior management Aneurin Bevan Health Board.
The politicians said the health board recognises there are still misconceptions about what health services the hospital provides.
AM Mr Cuthbert AM said: “Wayne and I recognise that this is a new type of hospital and there are bound to be teething problems in a large facility like this, but we are pleased that the health board is not “in denial” and are taking steps to correct matters. We also accept that the hospital brings new services such as scanners and the mental health unit.
“However, it’s important that people point out when the service they, or their loved ones, receive is not up to scratch. If complaints are not made then it’s difficult to rectify them. It would be good to hear about nice experiences too.”
MP Mr David added: “We’re pleased to say that the senior management assured us that they take these concerns seriously and that actions are being taken. They added that not all the planned services are there yet, as these were scheduled to commence in stages as part of the commissioning plan for the hospital.
“The health board also told us that similar problems were encountered at the new Ysbyty Aneurin Bevan in Ebbw Vale, opened earlier last year, but that these were addressed during the early months and are now largely resolved. I’m confident that the new hospital will be seen as a huge step forward even though there’s a way to go yet.”
Caerphilly Observer is awaiting comment from the Aneurin Bevan Health Board.Follow @CaerphillyObsvr