Patients told not to use Ysbyty Ystrad Fawr if doctor can help
Patients are being urged not to go to Ysbyty Ystrad Fawr by the Aneurin Bevan Health Board, if they can be seen by their GP.
The Local Emergency Centre (LEC) at the new hospital provides is available 24 hours a day for people with minor injuries.
Claire McCarthy, Lead Emergency Nurse Practitioner, said “We do need to explain to the public what services are available in the Local Emergency Centre. Patients can present here with any minor injury problem e.g. suspected broken limbs, minor head and face injuries, wounds and minor eye problems.
“People with, for instance, crushing central chest pain, or signs of a stroke should go straight to A&E. We have also been getting patients that really should be going to their own GP and we do then have to refer them back there.”
“The Local Emergency Centre is now really starting to pick up pace. On a busy Monday we can see 100 patients which will ensure our skills are kept at a very high level.”
Patients attending Ysbyty Ystrad Fawr with a minor injury will receive excellent care and attention and their waiting time will be shorter if the Local Emergency Centre is used appropriately, according to A&E consultant Jane Gwilliam.
She said: “The local population will get prompt and excellent care of their minor injuries preventing them from having to travel to busy A&E units where they will inevitably have to wait much longer.
“The staff have all been highly trained to recognise when the condition is more serious and needs medical attention by a doctor. Hence if a patient does result in being redirected, it is for the benefit of the patient.”
The GP Out of Hours Service is also based in the Local Emergency Centre and, according to the health board, ensures the hospital has close links with local GP surgeries and primary care services in the community.
The new multi-million pound hospital has had a controversial start since opening last year.
The £172m hospital in Ystrad Mynach opened its doors in November 2011, but the public have yet to take the hospital to their hearts citing a number of problems.
Residents and politicians have complained the new hospital isn’t what was promised and there is confusion as to what services are available.
Earlier this month Caerphilly Labour politicians Wayne David MP and Jeff Cuthbert AM met with health bosses after they received several complaints about Ysbyty Ystrad Fawr.
Issues that have been raised to Mr David and Mr Cuthbert include a lack of adequate signs outside and inside the hospital, inadequate nurse coverage of the individual bedrooms, poor catering and organisational problems.
As a result of the complaints, the two met with senior management Aneurin Bevan Health Board.
Caerphilly Observer has asked the health board to comment on the meeting but have yet to receive one.